The moat
Brand with affluent customers, closed-loop data advantage, and merchant willingness to pay for that customer. Switching costs via points and status. Credit cycle is the crack in the fortress.
Pain, risk, or retraining required to leave.
The product gets better as more people use it.
Patents, data, licenses, process knowledge, regulation.
Fixed costs spread over a volume rivals cannot match.
Structural ability to be the low-cost producer.
Pricing power from trust, habit, or identity.